Gemini uses a Google account. Personal, work, and school accounts have different eligibility; age, region, administrator settings, and account history can affect access.
Check eligibility
Use one of these accounts:
- A personal Google account you manage.
- A work Google Workspace account with Gemini enabled; users must be at least 18.
- A school account with Gemini enabled by its administrator.
Personal and school accounts generally require age 13 or the applicable local age; some regions, plans, and features require 18. Family Link guidance describes a gradual rollout for supervised accounts, while Gemini Web sign-in help still says Family Link-managed accounts cannot use the web app. Check the actual device, region, Family Link setting, and sign-in notice rather than assuming web access.
As reviewed on 2026-08-02, Gemini Web listed mainland China as Workspace-only. This does not establish personal-account eligibility there. Work accounts also require an eligible Workspace edition, administrator enablement, and age 18+.
Prepare a Google account
- Open Google account creation.
- Select personal use and use an email you can access long-term.
- Complete the requested email or phone verification.
- Set a recovery email, recovery number, and two-step verification.
- Sign in to Google, then open Gemini.
Google may request a phone number during registration or sign-in to verify a person. Use recovery details you control long-term.
Sign in to Gemini
- Open Gemini and select Sign in.
- Choose the Google account associated with your order or subscription, not another account already in the browser.
- Confirm you can start a conversation and that the account menu shows the correct identity.
Supported browsers include Chrome, Safari, Firefox, Opera, and Edge. For work or school access problems, ask the administrator to check the service setting first.
Choose a XiuStore product
- For an activation link, check the target account, link expiration, and eligibility.
- For account delivery, sign in on your own device and check Google identity, Gemini plan, term, and permitted recovery-detail changes.
- Handle passwords, codes, and recovery codes only on the XiuStore page explicitly specified by the order.
- Region, term, price, availability, and editable details follow the product and order pages.
Complete activation or delivery
- Open the order and confirm the selected option.
- Use an activation link only for its specified account, or sign in to the delivered account on your own device.
- Check identity, plan, term, and permitted security changes.
- Open Gemini Settings & help → View subscriptions, or Google One, to confirm the plan.
Success means the correct Google account shows the expected Google AI plan and available features, with the plan state also confirmed in Google One.
Access denied or Something went wrong
Google describes Something went wrong as the account currently being unable to access the service, potentially because of region, age, account type, or account-risk signals. Check eligibility and region first. Do not repeatedly change connections or create accounts to bypass the restriction. Work and school users should contact their administrator; personal users should follow Google’s account recovery and Gemini help.
Sources and review date
Google eligibility, region, Family Link, and plan-management guidance, plus XiuStore activation and delivery steps, were reviewed on 2026-08-02. This translation preserves that review date.