After-sales support follows the product terms recorded when you bought the order. Most covered subscription failures use remaining subscription days; Claude Max account-ban cases use the separate provider appeal rule shown below.
Choose the correct entry
- Unpaid order: cancel it instead of requesting a refund.
- Unknown payment result: refresh the order and do not pay again until the result is confirmed.
- Delivering: watch the order; contact support from it if the state does not change for an extended period.
- Delivery complete: eligible orders show the refund action in order details.
- Rejected request: the order returns to Delivery complete and shows the reason. Submit again only with relevant new facts.
Submit a refund request
Open the order
Sign in to XiuStore, open My orders, and select the affected order.
Use the available refund action
Continue only when the order shows Request refund or Request again.
Describe the failure
Include when it happened, the original message, and what you already tried. Do not include passwords, codes, cookies, sessions, API keys, payment credentials, or identity documents.
Watch the order state
Wait for Refund in progress, Refunded, or a rejection reason. Do not create duplicate requests.
Early-ended subscription calculation
Used amount = amount paid x used days / purchased subscription days
Refund amount = amount paid - used amount- Activation on your account starts from successful activation.
- A ready account starts from order delivery.
- If no separate activation time exists, support uses order and redemption records.
- Usage shorter than one day counts as one day.
- A later market-price change does not create a price-difference refund.
After approval, the full or partial refund is credited in USD to XiuStore Wallet. It does not return to the original payment method.
Claude Max account-ban appeal
This rule applies only when the Claude Max product page or order explicitly includes it.
- XiuStore first submits an appeal to Anthropic.
- The provider decides whether a refund is issued and the amount actually returned.
- XiuStore Wallet credit equals 90% of the amount actually received from Anthropic; 10% is retained as the appeal service fee.
- If Anthropic does not refund the payment, XiuStore does not issue this appeal refund.
- This rule does not use the normal remaining-day formula above.
Read the result
- Refund in progress: the request is still being reviewed.
- Refunded: check the approved amount in XiuStore Wallet transactions.
- Rejected: read the reason and submit again only when new evidence can change the decision.
There is no fixed processing time. The order state and Wallet transaction remain the source for the current result.
Sources and review date
This page was reviewed against the current English XiuStore order flow, public Claude Max product page, and after-sales rules on August 30, 2026. No real refund was submitted during this review.