---
title: "XiuStore documentation"
description: "Find network setup, product selection, order delivery, account guides, and after-sales help for your current task."
image: "https://docs.xiu.ai/og.png"
---

> XiuAI documentation index
> Full documentation index: https://docs.xiu.ai/en/llms.txt
> Check the index for current pages before reading.

# XiuStore documentation

Choose the entry that matches your problem. Check connectivity and platform eligibility before buying, completing delivery, or requesting support.

- **Prepare your connection** — Set up PandaFan for your device and compare AI exit IPs, regions, and risk indicators. [Prepare your network](/en/store/network-acceleration)
- **Choose a product** — Compare activation on your account, a ready-to-use account, and one-time services. [Choose a delivery method](/en/store/choosing-products)
- **Complete delivery** — Check the order after payment. Use a Session, Session Key, account UID, or verification tool only when the order asks for it. [Follow the order process](/en/store/orders-and-delivery)
- **Fix an account problem** — Find the cause of sign-in failures, missing codes, missing subscriptions, or restrictions. [Troubleshoot access](/en/store/account-troubleshooting)

## I cannot open the AI service

Start with [network setup](/en/store/network-acceleration), follow the instructions for your device, then [check exit IPs, regions, and WebRTC](/en/store/ai-ip-check).

Connectivity does not establish account eligibility. Supported regions, age, phone numbers, account types, and identity checks still follow each platform's rules.

## I do not have an account

Read the registration prerequisites and first-sign-in steps for [ChatGPT](/en/store/chatgpt-account), [Claude](/en/store/claude-account), or [Gemini](/en/store/gemini-account). Their region, phone, and sign-in requirements differ.

## I have an account and want to buy

Read [Choose a product and delivery method](/en/store/choosing-products). Check what will be delivered, the price currency, and support terms. The [AI subscription guide](https://store.xiu.ai/en/ai-subscriptions/) can help you choose; compare currently available Claude Max 5× / 20× options on the [public product page](https://store.xiu.ai/en/products/claude-max/).

## I have paid

Open [My orders](https://store.xiu.ai/app/en/orders) and follow its status and delivery details. If it asks for account information or a redemption code, use the [account-credential redemption guide](/en/store/redeem-account-credentials). Do not infer the required fields from the product name or pay again while the original result is unknown.

## Verification or an account restriction is blocking me

Stop repeated sign-ins and frequent network changes. Record the full notice, time, device, and current exit, then follow [account troubleshooting](/en/store/account-troubleshooting).

## I need a refund or a person to help

Start an eligible refund request from the original order. For other order, delivery, or tool problems, prepare the order reference, time, original error, and redacted evidence using [Contact support](/en/support/contact).

## Sources and review date

The public pages, FAQ, and order flow were reviewed on 2026-08-30. This translation preserves that date. Current product and order pages determine prices, stock, availability, delivery timing, and warranty terms.

Source: https://docs.xiu.ai/en/store/index.mdx